5 Tips in Picking a BPO Provider in the Philippines

The Philippines is an ideal offshore outsourcing location despite the projected gloomy global economy ahead. While there has been plenty of talk about automation - which isn't developed enough to take over the human workforce - offshore staffing is still a cost-efficient way to tap expertise and talent. Before you jump in, here are five tips in picking the right BPO provider in the Philippines.

Don't gamble with location.

Pick a BPO office-ready building in a central business district or “township” (mixed-use property). They're accessible to public transportation. Unlike in Australia, cars are not an immediate need. They tend to be considered as a frivolous expense and expensive for an average Filipino employee.

More importantly, BPO office ready means the right facilities for outsourcing clients and their offshore staff. Townships have commercial establishments and residential properties, which make them ideal for expats.

Seek options.

Popular BPO hubs are in Manila. But there are other BPO office-ready buildings outside of the metro if you want lower rental rates. There are tier 2 and 3 cities which are dubbed as “New Wave Cities”.  Overall though, the Philippines has the lowest office rental rates in Asia. 

Stay close to your offshore workers.

Pick a location that has a pool of skilled workers. It will be much easier to attract candidates. While the Philippines is a prime outsourcing location that has the facilities to serve foreign companies, this also means you have competition for talent. 

Anticipate business disruptions.

In lieu of snow season, the Philippines has a rainy season. Tropical cyclones are common. Super typhoons don't always happen, but these can still be challenging for your commuting offshore staff.

There are a lot of holidays in the Philippines, which include special non-working holidays. You can exercise the option to have your offshore staff follow Australian holidays instead, but you still have to pay them in accordance to labour laws.

Cultural differences

Filipinos are relatively easygoing, but like in any other foreign country, you still have to know the customs and culture. Also, a 13th month pay is automatic. This is additional income at the end of the year, not a bonus.

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